Call Center Executive Job circular 2020 !!

Total IT Solutions

Vacancy

Not specific

Job Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Accomplishes sales and organization mission by completing related results as needed.

Employment Status

Full-time, Part-time

Educational Requirements

• HSC,Bachelor degree in any discipline
• Skills Required: Call Center,Customer Care,Customer Service,Digital Marketing

Additional Requirements

• Age 22 to 30 years
• Both males and females are allowed to apply
• Females are encouraged to apply.
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Shift wise duty. Minimum 3 night shift per week.

Job Location

Dhaka

Salary

Negotiable