Customer Service Representative

Digicon Technologies Ltd.

Vacancy

180

Job Responsibilities

• Need to handle incoming calls to the prospective customers pertaining to the Client’s business.
• Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
• Identify customer needs, clarify information and provide solutions.
• Perform every call actively to solve client’s problem.
• Must be knowledgeable about Facebook (Social media), email & web chat.
• Refer unresolved customer grievances to designated persons for further investigation.
• Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
•  Report time to time to the team leader for complicated issues.

Employment Status

Full-time, Contractual

Educational Requirements

• Must be graduated from any reputed University/ Institutions.
•  Diploma completed candidates are also encouraged to apply.

Additional Requirements

Age 21 to 32 years

•     Both males and females are allowed to apply
•     Similar experience in BPO industry will get preference.
•     Basic computer knowledge.
•     Good oral communication skill.
•     Good listening skill and analytical skill.
•     Customer focus and adaptability to different personality types.
•     Willingness to work in any shift/ roster.

Job Location

Dhaka (Khilkhet)

Salary

Tk. 9500 (Monthly)

Job Summary

Published on: May 12, 2020

Read Before Apply

*Photograph must be enclosed with the resume.

Apply Procedures

Application Deadline : June 11, 2020