Customer Service/ Sales Representative

Niama International

Vacancy

1

Job Context

•     Niama International and its American company Bragi Group (www.bragigroup.com) is looking for a customer service/sales representative to reach out to new customers in the USA via emails/messages on social media to increase sales to its apparel division. English is a must-have (written and spoken), a good understanding of the fashion market in the USA is a plus.
• Job Responsibilities
•     Reach out to new clients to introduce the apparel brand.
•     Follow up with interested customers and lead them to the USA sales team.
•     Identify new potential customer’s needs, clarify information and provide solutions.
•     Reach out via Instagram DM, Facebook message and all wholesale platforms where we sell our products.
•     Create and Manage a Customer Database and manage all leads via Hubspot CRM, inputting data daily.
•     Must be knowledgeable on all Social media platforms, email & web chat
•     Able to work in a fast-paced team environment.
•     Ability to refer unresolved customer issues to the designated person for further investigation.
•     Track and document calls and sales.
•     Learn details about our products and service offerings and offer solutions based on clients’ needs.
•     Report weekly to the team leader for goal achievements.
•     Any other task assigned by Management.

Employment Status

Full-time

Educational Requirements

Bachelor degree in any discipline

Experience Requirements

•     2 to 5 year(s)
•     The applicants should have experience in the following area(s): Call Center, CRM (Hubspot Preferably), Customer Care, Customer Service, Tele Marketing

Additional Requirements

•     Age 20 to 35 years
•     Both males and females are allowed to apply
•     Strong Competence in Microsoft Word and Excel.
•     Passion to learn and take on new challenges.
•     Perfect English Communication Skills – Verbal and Written.
•     Customer Service Orientation.
•     Excellent organizational skills
•     Interpersonal Skills
•     Problem Analysis and Problem-Solving.
•     Adaptability.

Job Location

Dhaka

Salary

Negotiable

Application Deadline : July 1, 2020