Executive, Customer Service (Call Center) vivo Bangladesh (Head Office) – Ekhaneishop.com – Latest Fashion, watches, electronics | BD Online shopping

Executive, Customer Service (Call Center) vivo Bangladesh (Head Office)


Executive, Customer Service (Call Center)

            vivo Bangladesh (Head Office)



Job Responsibilities

  • Identify customers’ needs, clarify information and provide solutions and/or alternatives
  • Quick response to customer inquiries and requests.
  • Communicate with customers with informative manner, in keeping with the brand’s voice and tone.
  • Respond to customer inquiry on our Facebook and social media platforms on a regular basis.
  • Keep records of all conversations in the database in a comprehensive way.
  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Prepare & submit daily report on incoming and outgoing call.
  • Deliver extraordinary customer care by responding to questions concerning customer concerns .
  • Consult with Customers while they share their handset problems through vivo Feedback APP and provide proper solution.
  • Survey on selected handset models and provide report as per requirement from factory.
  • Suggesting to customer’s problems/product appearances/major complains and providing quality feedback issues through CRM (Customer Relationship Management) system
  • Submit Customer feedback report to the factory (Head Quarter) through an online questionnaire.

Employment Status



Educational Requirements

  • Bachelor degree in any discipline
  • Experience Requirements
  • At most 1 year(s)
  • The applicants should have experience in the following area(s):
  • Call Center, Customer Relationship Management (CRM)
  • Freshers are also encouraged to apply.


Additional Requirements

  • Age 21 to 30 years
  • Only males are allowed to apply
  • Excellent Communication skill to interact with customers and demonstrate good listening skills
  • Excellent Communication skill with customers in appropriate accent
  • Analytic skill and working ability with team
  • Good command in Microsoft office specially excel for daily reporting
  • Developed competencies required for service oriented and result focus
  • Flexibility to work shifting and roaster duty
  • Excellent verbal communication skills both in ENGLISH and Bengali


Job Location





Compensation & Other Benefits

  • As per Company Policy

                                                Read Before Apply

Applicants should have the ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.

                   *Photograph must be enclosed with the resume.

                                                      Apply Procedure

                                            Application Deadline : 27 Jul 2020


Published On

28 Jun 2020

Company Information

vivo Bangladesh (Head Office)Address : 9th Floor, J&K, Police Plaza Concord, Road-144, Gulshan-1, Dhaka-1212.Web : www.vivo.com/bd Business : Trading, import of Mobile Phones & Spare Parts.





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